Refund policy
Returns and Refund Policy
At Pure Play Company, we want your order to arrive ready for play! If something isn’t right, please reach out so we can help.
All Sales Are Final
Due to the handmade nature of our dough and the hands-on use of our sensory products, all sales are final. We do not accept returns or exchanges for change of mind, including unopened items.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible, ideally within 7 days of delivery, at hello@pureplaycompany.com.
Please include:
- Your order number.
- A description of the issue.
- Photos of the affected item and packaging, when applicable.
Keep the item and packaging until we’ve responded. Please do not send items back unless we ask you to.
Replacements and Refunds
After reviewing the issue, we’ll work with you to arrange an appropriate replacement or refund. If we require an item to be returned because it is damaged, defective, or incorrect, we’ll cover the return shipping cost.
Approved refunds will be issued to your original payment method. Please allow up to 10 business days for us to process your refund. Your bank or payment provider may require additional time to post it.
Handmade Product Variations
Our dough is handmade in small batches, so slight variations in color, texture, and appearance are normal. Colors may also appear different on your screen. These variations alone do not qualify for a replacement or refund.
We take pride in the quality of our products! If you’re concerned about the quality of your product, please contact us so we can review it.
Contact Us
For questions or help with an order, connect with us via hello@pureplaycompany.com.
This policy does not limit any rights you have under applicable consumer law.