Shipping policy

Thank you for shopping with Pure Play Company! Here’s what to expect when your order heads your way.

Order Preparation

Orders are typically prepared and shipped within 1–3 business days after payment is received, unless otherwise noted on the product page or our website. Business days are Monday through Friday, excluding holidays.

During holidays, launches, or periods of high demand, preparation may take longer. Any changes to our usual preparation times will be posted on our website.

Shipping Destinations

We currently ship within the United States to addresses supported at checkout. We do not offer international shipping at this time.

Shipping Charges

Shipping charges are displayed at checkout before you complete your purchase. Any qualifying free-shipping offer will also be reflected at checkout.

Delivery Estimates

Delivery estimates depend on your destination and shipping service. Order preparation time is separate from carrier transit time.

Carrier delivery dates are estimates unless a specific delivery guarantee is stated. Weather, holidays, and carrier delays may affect arrival times.

Order Tracking

When your order is prepared for shipment, we’ll email you a shipping confirmation with tracking information.

Tracking may initially show “Label created” and can take time to update after the carrier receives your package.

Shipping Address Accuracy

Please double-check your shipping address before completing your purchase, including any apartment or unit number.

If you notice an error, email hello@pureplaycompany.com as soon as possible. We’ll do our best to update the address before shipment, but changes cannot be guaranteed.

If a package is returned because of an incorrect or incomplete address, additional shipping charges may apply to resend it.

Lost, Delayed, or Delivered-but-Missing Packages

If your package is significantly delayed, appears lost, or is marked delivered but you haven’t received it, contact hello@pureplaycompany.com with your order number.

We’ll help investigate with the carrier and work with you toward an appropriate resolution.

Damaged or Incorrect Orders

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact hello@pureplaycompany.com as soon as possible, ideally within 7 days of delivery.

Include your order number, a description of the issue, and photos of the item and packaging when applicable. Please keep the item and packaging until we respond.

We’ll review the issue and work with you to arrange an appropriate replacement or refund, as outlined in our Returns and Refund Policy.

Order Changes and Cancellations

If you need to change or cancel an order, contact us immediately. We’ll do our best to accommodate your request before the order is prepared for shipment, but changes and cancellations are not guaranteed.

Once an order has shipped, we cannot cancel it or guarantee changes to its destination.

If we approve a cancellation, we’ll refund the canceled items and any associated shipping charges that no longer apply to your original payment method.

Questions?

Email us at hello@pureplaycompany.com for help with shipping or your order.

Nothing in this policy limits your rights under applicable consumer law.